ext_20834 ([identity profile] ladyofastolat.livejournal.com) wrote in [personal profile] ladyofastolat 2014-05-05 10:21 am (UTC)

I'd happily never visit said pub again, quite apart from any possible sandwich-related misdemeanours they may or may not be planning to commit. However, the dance side that has invited us to dance with them today virtually lives there. I don't think we've ever danced with them in any other location!

I really should learn to be more pushy (in a polite, good way) when it comes to being a customer. I do that stereotypical English "oh, I couldn't possibly complain or be an imposition" thing. A few weeks ago, I asked in an ice cream place if their chocolate chip cookie ice cream contained nuts. They made such a performance about finding out - a second staff member kept wandering up to make pointed comments about the amount of effort the first one was being put to. I ended up feeling awful... but, really, I was in the right, and they were in the wrong, and exhibiting bad customer service. But knowing that and believing that is a very different thing.

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