She did have a strong accent - that, strangely, kept sounding almost Welsh, to me. (I'm not at all good with accents.) She was very nice, but it was rather annoying on the way out, when we just wanted to buy one postcard, and had to stand patiently for 15 minutes while she chatted to someone else.

Thanks for the castle recs! We didn't make it to all of them, but it was good to have some guidance to help narrow down the dazzling array of castles on the map.